Support Center

Clark Labs is dedicated to providing its users with quality technical support through our online Support Center. The Support Center provides an interactive forum for our user community including a knowledge base. The Support Center is a place to ask questions, review posts from other users, to solve technical and application issues, and share knowledge related to the TerrSet System.

Registered users can sign in and submit tickets for technical support. We are glad to respond to routine technical support questions. For those requesting a higher level of support, you can purchase incident support for $295 per incident. Clark Labs offers consulting services for longer application or system development needs.


Support Resources

TerrSet Installation Guide
Installation documentation and guide to installing TerrSet and other versions of Clark Labs’ software.

Land Change Modeler for ArcGIS Support
Installation documentation and data formatting guide for the Land Change Modeler for ArcGIS extension.

The Downloads section provides access to the service updates as well as downloadable resources, such as the Help System documentation and the API guide.

White Papers
This section provides white papers on various applications and technologies.

The Bibliography page provides a list of peer-reviewed papers using the TerrSet System.

Before You Contact Technical Support

Make sure you are running the latest version of TerrSet

We maintain free Service Updates accessible from the Downloads area of this website. Make sure you are current with the latest update. Verify by checking your version number in the About Help menu in TerrSet. Update if needed and verify if the problem still exists. The Downloads page also provides the service updates for older versions of IDRISI.

Check the Help System for notes on specific modules

If you are experiencing a technical problem with a specific module, or you are receiving unexpected results, the resolution may be found in the software’s Help System. Check the Help System entry for the module you are running, particularly the Notes section, for information on data requirements, module limitations and technical notes.

Always include the following information when you contact us

  • Your Customer ID number, name, phone and email address.
  • The name and version number of the Clark Labs product you are using.
  • A description of your hardware and operating system, including the amount of disk space on your working drives.
  • A detailed description of the problem you are experiencing. This should include a list and description of the data sets involved, a description of the operation you are trying to accomplish, and a step-by-step description of what you have tried thus far (including the specific values you entered into the module’s dialog box). You should also include the exact text of any error messages you receive.